Do you use non-toxic dyes?
We have passed the SGS, Intertek and AI test for both silk fabric and dyeing stuff which shows all are absolutely non-toxic, environmental and harmless to skin and health, safe for children too.
What are the qualities of silk you use ?
Grade A Silk is top grade silk that can be unraveled without silk floss breaking. When stretched out, a single silk floss can be as long as a mile, to ensure the quality and cost-effective, we only use 5A grade silk fabric, 6A grade silk fabric is also available but not suggested, since 5A and 6A has same hand feeling, close quality, no big difference.
How much is the tariff ?
Different country has different tariff, and it is different according to different fabric and products, so it is hard to say, normally it is about 1%-13%, express will help to finish the customs clearance, you only need to do is pay the tariff to express after they contact you, certainly we will try to declare low customs value to save the tariff.
How long will it take my order to arrive?
Samples always need about 7-10 days, after samples confirmed, bulk order will take 15-20 days to delivery according to how complex and how many quantity the order has, for simple logo personalization, normally it will take about 2 to 6 business days to ship, shipping time generally take about 3 to 5 business days variety from country to country.
What is your policy on protection of Copyright?
Confidentiality Agreement will be signed before receiving your designs, after order finished, if you prefer, we will “shift delete” all your designs.
What is your payment term ?
Payment term is 30% deposit before production and 70% balance payment before shipping.
How do I place an order?
Once you've received your quote and determined that you'd like to proceed, please let us know and we will send you a customization link for you to pay via our website or other payment method, once you have paid to us, please kindly let us know, we will contact you again with the details.
What is your minimum?
Minimum quantity can be lower to 10/20pcs each design, if total quantity is large, no minimum for each design.
How can I get a quote ?
1. What products you like to make ?
2. Do you want to custom making your own products or choose from our stock
3. Which fabric you prefer ?
4. If custom making, do you have your own patterns or logo artwork ready ?
5. What is the size you like ?
6. How many quantity you may need ?
If you have no basic idea, please check “How To Custom” pages or “Contact Us” for help.
How can you transfer my logo or pattern on products ?
There are three kinds of technique
Printing: digital printing and screen printing, directly print your logo or patterns on fabric, then using fabric to make final products, it is good for custom bulk order.
Embroidery: suitable for simple logo, by applying thread or yarn on solid color fabric or incorporating other materials such as pearls, beads, quills, and sequins.
Vinyl Printing: Vinyl printing is heat transfer, by using a machine to cut out letters and designs from colored vinyl and heat-press them onto the fabric to transfer the color to it, it is a good option for penalization,put your own element on the products we already have.
What services you can offer ?
We offer three kinds of service: custom bulk order, wholesale or personalize your own photo or name on above products.
What products you can offer ?
Our products include:
1. scarves, shawls, hijab, bandana, pocket square, twilly (skinny scarves), sash, men scarves, infinity scarves, diamond scarves, triangle scarves and pareo in silk, wool, modal, polyester, rayon, viscose, cotton and other blend fabrics.
2. silk bedding include silk pillowcases, silk sleep mask, silk bonnet, silk underwear, silk sleep wear.
3. silk hair accessories include silk scrunchies, silk headband
4. silk ties and silk mouth mask.
5. matched labels, tags, gift box, envelope box or other packing.